Katerina, the agent in Almaty, has a jaded view of the CIA and its level of competence, as does Cono. CIA ineptitude has a literature all its own; see, for example:
http://www.stevehendricks.org, A Kidnapping in Milan by Steve Hendricks.
http://www.nytimes.com/2007/07/22/books/review/Thomas-t.html?_r=0, Legacy of Ashes, The History of the CIA, by Tim Weiner.
http://articles.latimes.com/2012/dec/06/opinion/la-oe-boot-spies-training-20121206, Max Boot on CIA deficiencies.